FAQs

Frequently Asked
Questions

Everything you need to know about LookAt Offers.
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For Customers

Questions about using the app and finding offers.

1. What is LookAt Offers?

LookAt Offers is your smart daily shopping application that connects local shoppers with verified neighborhood stores. It helps you discover real-time discounts, exclusive promotions, and flash sales around you without any service charges.

2. How do I find offers near me?

Simply turn on your GPS location in the app! You can browse deals by categories like Food, Fashion, and Electronics, or explore the interactive city map tile to view live offers within your direct radius.

3. Are the offers available in all cities?

We are actively growing across Gujarat and major commercial cities! Currently serving thousands of daily users and over 500+ verified partner merchants across Rajkot and nearby regions.

4. Do I need to create an account?

You can explore deals without signing up, but registering a free shopper account lets you bookmark favorite stores, receive price drop alerts, and easily redeem offline promo coupons.

5. How do I redeem an offer?

Redeeming is completely offline and instant! Visit the verified shop, open the LookAt Offers app, show the active offer details screen to the cashier at billing, and receive your instant savings.

6. Can I share offers with my friends?

Yes! Every deal features a convenient one-tap share icon. You can broadcast exciting discounts and shop promotions directly to your family and friends via WhatsApp, Instagram, or Telegram.

7. How often are new offers added?

New offers are added every single morning! Our partner merchants upload flash discounts, seasonal holiday promotions, and weekend specials daily so you always find fresh deals.

8. Is LookAt Offers free to use?

Absolutely! LookAt Offers is 100% free for all customers. There are zero subscription charges, booking fees, or platform margins taken from shoppers when claiming local store discounts.

For Shopkeepers

Everything about listing your shop and promoting offers.

1. How can I register my shop on LookAt Offers?

Click 'For Shopkeepers' in the app or website, submit your basic store name, address, and contact details, attach storefront pictures, and our onboarding verification team will quickly activate your business profile.

2. How do I create an offer for my shop?

Open your Merchant Dashboard, tap 'Add Offer', choose your product category, describe the discount terms (e.g. Flat 30% OFF or Buy 1 Get 1), upload clear product photos, and publish live in under 2 minutes!

3. Is there any limit on the number of offers?

There are no strict caps! You can list multiple product promotions across various store sections, enabling you to highlight daily specials alongside long-term festival discounts at the same time.

4. How much does it cost to promote my offers?

We offer highly economical local listing packages specifically tailored for neighborhood store owners, ensuring maximum digital visibility without requiring massive traditional advertising budgets.

5. How will my offer reach customers?

The moment you tap publish, your promotions are instantly pushed to the mobile app feeds of thousands of active shopping users located in your immediate neighborhood radius.

6. Can I see how my offer is performing?

Yes! Your integrated Analytics Dashboard supplies real-time statistics showing exactly how many prospective customers viewed your promotion, saved your shop, or engaged with your contact address.

7. Can I edit or delete an offer later?

You retain total control over all active listings. You can modify prices, extend promotion validity dates, or pause and remove concluded deals instantly right from your smartphone anytime.

8. How do I get support for my shop account?

Our friendly merchant support team is available via direct call or email from Monday to Saturday, 9:00 AM - 7:00 PM to help you optimize store photos, configure discounts, or resolve account inquiries.

Account & Security

Questions about your account, privacy and security.

1. How do I change or reset my password?

You can update your password securely by navigating to Profile Settings in the app, selecting 'Security', and tapping 'Change Password'. If you forgot your password, click 'Forgot Password' on the login screen to receive an instant OTP verification via SMS or registered email.

2. Is my personal contact information safe?

Yes, absolutely. LookAt Offers employs industry-standard 256-bit data encryption and robust security protocols. We strictly safeguard your phone number, email address, and GPS location data, never sharing it with unauthorized external advertising networks or third parties.

3. How can I log out of all active devices?

Open your Account Security settings dashboard and tap 'Manage Active Sessions'. From there, you can view a full log of currently connected smartphones or computers and terminate access across all devices with a single tap.

4. Can I enable Two-Factor Authentication (2FA)?

Yes! You can turn on SMS or OTP-based Two-Factor Authentication in your Security Settings to add an extra layer of identity verification whenever logging into your shopper or merchant profile from a new device.

5. How do I permanently delete my LookAt Offers account?

If you decide to leave our platform, navigate to Account Settings > Privacy & Data > 'Delete My Account'. Upon confirmation, your saved favorites, historical activity, and personal authentication data will be permanently purged from our primary servers.

6. What should I do if I notice suspicious account activity?

Immediately change your account password and log out of active device sessions. You can also reach our 24/7 Security Assistance desk directly via support@lookatoffers.com to request an immediate temporary freeze while our fraud safety team investigates.

Offers & Payments

Know more about offers, payments and refunds.

1. How do merchant billing and promotional payment renewals work?

Shopkeepers can subscribe to flexible local promotional listing packages via secure UPI, Debit/Credit Card, or Net Banking gateways. All transactions generate automated verified GST invoices instantly within your Merchant Dashboard.

2. Are there any transaction fees for shoppers claiming deals?

Zero transaction fees! Shoppers never pay LookAt Offers any hidden platform margins, coupon booking costs, or processing fees to unlock and claim neighborhood shop discounts.

3. What happens if a store refuses to honor a published active offer?

All verified partner shopkeepers contractually agree to honor published promotions during active deal windows. If you face any billing discrepancy at checkout, tap 'Report Deal' directly on the offer page and our merchant resolution team will promptly intervene within 24 hours.

4. Can merchants request a refund for a promotional listing plan?

Yes, store owners can submit a proactive refund request within 48 hours of subscription activation provided no paid advertising impressions or sponsored campaigns have gone live on the customer deal feed yet.

5. Are payment gateways secured and PCI-DSS compliant?

Yes! All monetary transactions across LookAt Offers utilize end-to-end TLS encryption and are processed exclusively through certified PCI-DSS compliant banking partners, ensuring your payment credentials remain completely confidential.

Technical Support

Facing issues? Find solutions to common technical problems.

1. Why is the app not identifying my current city location?

Please verify your smartphone's Location Services configuration and ensure LookAt Offers has 'While Using the App' location permissions granted with precise GPS accuracy turned on in your device settings.

2. How do I clear application cache if offers load slowly?

Navigate to your smartphone's System Settings > Apps & Notifications > LookAt Offers > Storage & Cache and select 'Clear Cache'. This clears temporary storage and immediately restores optimal deal feed loading performance.

3. Which mobile operating systems are supported by LookAt Offers?

LookAt Offers provides optimized native applications for both Android (supporting Android 8.0 Oreo and newer) and iOS (supporting iOS 13.0 and newer) downloadable directly from the Google Play Store and Apple App Store.

4. What should I do if I encounter an error during photo uploads?

Ensure your storefront or product discount photos are formatted as standard JPEG or PNG files and remain under 10MB per image. A stable high-speed WiFi or 4G/5G mobile connection prevents upload timeouts during file processing.

5. How do I report a software bug or crash to the engineering team?

If you experience an unexpected application crash or glitch, open the App Menu > Help Center > 'Report a Bug' or email screenshots and your device model details directly to techsupport@lookatoffers.com for rapid investigation.

Still have a question?

Our support team is happy to help you.

Contact Support Call Us: +91 98765 43210

Support Available Mon - Sat: 9:00 AM - 7:00 PM

Frequently Asked Questions

Flat50% OFF

Buy 1 Get 1Free

20% OFFAll Treats

For Customers

For Shopkeepers

Account & Security

Offers & Payments

Technical Support

More Questions

Account & Security

Offers & Payments

Technical Support

Still have a question?

Frequently Asked
Questions

Flat
50% OFF

Buy 1 Get 1
Free

20% OFF
All Treats